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Leah St. James

Tag: IVR phone system

Ah…the good old days.

Posted on August 31, 2020October 22, 2021

This is a tale of the old “interactive voice response” phone service and the “navigation tree” hell. I know many can relate. I’m trying to rent a car for a week in September. I’m pretty comfortable with reserving online and have done so many, many times. I have two simple questions about the fees and…

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